Dell Company Career Jobs Opening 2018 | Various Counter Sales Job Posts - ( Walk-in )Dell Company Career Jobs Opening 2018 : Various Counter Sales Job Posts Download Application at www.dell.com Dell Career Job has Recently Announced 2018 regarding Apprentice Trainee & Various Job Openings Interested and Eligible Candidates can Download Application Through Official website. Dell Walk-in Drive Technical Support Process - Apply Online.
Company Name : Dell
Official Website : www.dell.com
Job Role : Technical Support Process
Eligibility : Any Degree
Experience : Freshers
Job Location : Gurgaon
Walk-In Date : 05-03-2018 & 06-08-2018
Walk-In Time : 12:00 PM - 03:00 PM
Apply Mode : Online
Company Profile :
-> We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
-> Responsible for providing telephone / email /chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
-> Responsible for providing telephone support for customers on operation or maintenance of Dell products.
-> Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
-> Responsible for OOW, Total solutions, YTT and In warranty extension sales.
-> Performs work in accordance to standardized policies and procedures.
-> Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
-> Documents problems in the support solution database for diagnostics and solution implementation.
-> Ensure proper escalation procedures are followed.
-> Responsible for customer satisfaction through effective handling of customer problems.
-> Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Job Requirements :
-> Undergrad with 1 year of International Call Center Voice experience.
-> Should be willing to work in shifts in a 24 x7 work environment.
-> Should be residing within Transport Boundaries.
-> Excellent telephone soft skills & thorough telephone functional skills.
-> Ability to handle stressful situations.
-> Ability to deal professionally with irate customers.
-> Good Knowledge of PC Hardware/Software for desktop & portable systems.
Venue Details :
" Dell International Services,
Vipul tech Square, Opp Central Park,
Sector Road, Sector-43, Gurgaon - 122002. "
Contact Details : Ellora Dutta - 01244579165