Amdocs Recruitment 2021 | Business Operations Agent | Any Degree | Pune, Maharasshtra

Amdocs Recruitment 2021 | Business Operations Agent | Any Degree | Pune, Maharasshtra | Apply Online

Company Profile: Amdocs is a leading software & services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017.

Job Description for Amdocs Jobs 2021 :

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Skills Required for Amdocs Jobs 2021 :

• Shift: US Shift
• Backoffice requirement.
• Order fulfilling background, tickets, insurance, banking
• Non-Technical / Semi Technical
• 6-8 weeks training
• People with chatting and semi calling background.
• Same agents might take 10 calls a day
• Good Communication skills
• 1.5 years to 2 Years experienced. Not more than 3 years
• Recent graduates; experience is an added value
• Experience with ticket-handling system is an advantage
• Documentation skills, excellent verbal and written communication skills
• Experience in using MS Office and end-user applications

Selection Process for Amdocs Jobs 2021 :

• Written Test
• Technical Test
• HR Round

How To Apply for Amdocs Jobs 2021 :

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Note : Apply The Job Before Link Expires.