American Express Off Campus Drive 2022 – Customer Service Analyst

American Express Off Campus Drive 2022 - American Express has recruit Any Degree candidates for Customer Service Analyst Apply Online @ official website

American Express Off Campus Drive 2022 – Customer Service Analyst
American Express Off Campus Drive 2022 – Customer Service Analyst

American Express Off Campus Drive 2022 : American Express has to recruit candidates for Customer Service Analyst positions through off campus in Gurugram Haryana . The candidates who are Finished in Any Degree Eligible to apply for this position. Applications are invited from eligible applicants.Therefore, those who are eligible and interested should apply online. If you are really wish to make your career with American Express you can use this recruitment.

American Express Off Campus Drive 2022
Organization American Express
Job Category Private jobs
Job Role Customer Service Analyst
Qualification Any Degree
Total Vacancy Various
Experience Freshers
Job Location Gurugram , Haryana
Salary As per norms
Apply Mode Online
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Here you will get the details for the post of Customer Service Analyst includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (24.09.2022) section to get more latest Govt and Private updates on the daily bases.

Detailed Job Description :

1. Function Description

  • Global Payment Services (GPS) is responsible for processing CM remittance for all proprietary American Express markets globally. Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various markets/regions.

 2Purpose of the Role

  • You will be required to ensure the day to day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.

 3. Responsibilities

  • All incoming remittances to be accurately processed within SLA
  • Reconcile remittance (payment) for Consumer, Corporate and BTA Cards.
  • Obtain posting instructions from program administrators and ADM (GCS) for unidentified payments.
  • Work on emails from internal and external customers, performing analysis and due diligence on payments received.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Educating clients to address behavior related to remittance (payment).
  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
  • Ensuring service level agreements are met for unidentified items and email enquiries.
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4. Critical Factors to Success

  • Knowledge of the current payments landscape is key, as well as a current understanding of the Payment life cycle is seen as vital for this role.

Job Qualification and Skills Required :

  • Graduate with 0-3 Years Experience
  • High degree of American Express systems knowledge including, Globestar, GSP/WSP will be preferred. 
  • Should have working knowledge on MS Office tools especially MS Excel
  • Candidate should have ability to work as part of a team ensuring personal and team goals are achieved
  • The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department.
  • Flexible and adaptable to ever changing environments, embracing change.
  • Strong Communication Skills – Varying Audiences.
  • Shift Timings: 24*7 from Monday to Saturday depending on markets serviced.

Selection Process :

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires

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American Express Off Campus Drive 2022 – FAQs

Q1. How to apply American Express Off Campus Drive 2022 ?

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you can apply for this post via Online

Q2. What is the American Express Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for American Express Off Campus Drive 2022 ?

The Job location for this post is Gurugram , Haryana

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