British Council Off Campus Drive 2022 | Any Degree

British Council : We build connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation.

To deliver optimum customer service and Operational activities for IELTS Online exams using various tools and applications. The job includes interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.

Role context: 

• Operations and Customer Services will operate in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday).
• The role is required to work in team and reporting to a Team Leader.
• The overall process size will range between 80- 100 resources.
• The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor.
• The placement for this role is based on a comprehensive certification process and clearance of Background checks.
• The role will demand cross working between various customer services and operational processes for effective delivery.

Accountabilities, responsibilities, and main duties:

Customer Services:

• To be the first point of contact for IELTS online Exams-customer related enquiries and transactions (Including guiding potential candidates on registration process, Features of IELTS online exam, processing of Refunds/transfers and/or cancellations).
• Provide customers with information and take the query towards effective resolution.
• Create (Account and Case/Opportunity) on salesforce and update necessary data sheets.
• Maintain the agreed British Council quality standards on each customer interaction.
• Handle and Manage Candidate/Customer complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Operations:

• Manage 3 key steps of customer journey (Pre-test /Test day management and Posttest related activities) as defined in process maps.
• Ensuring various timely reports related to the customer journey are maintained and reconciled on regular basis.
• Ensuring all exams are conducted effectively by managing various operational processes like (Examiner planning/ Test day support/ candidate reconciliation on test day/ declaring results on time etc.).

Information Security and other mandatory compliances:

• Read, understand and comply with the information security policies.
• Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
• Ensure compliances to Organisational policies like code of conduct, IT policy etc.

• Minimum 1 years of work experience in Customer Services or Operations.
• Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round.
• Typing Speed minimum 35 WPM.
• Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately.

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.
• Must Read : How To Prepare For A Walk-In Interview and Interview Questions and Answers for Freshers

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link open new tab on your browser
• Read carefully above page and find apply button in this page
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted it will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Latest Updates : Today job (05.07.2022)
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• Note : Apply Before the link Expires

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1. How to apply British Council Off Campus Drive 2022 ?

Click Online apply link on apply link section to apply British Council Off Campus Drive 2022

2. What is the British Council Selection Process?

Online Written test, Group Discussion, Technical Interview, HR Interview.

3. What is the job location for British Council Off Campus Drive 2022 ?

The Job location for this post is Noida , Uttar Pradesh

4. What is the Experience needed for apply to this post ?

Freshers candidates can apply for this position. Refer the official notification to get mode details

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