CSG Off Campus Drive 2022 | Technical Support Analyst | BE, B.Tech, Diploma | Apply Now

CSG Off Campus Drive 2022 - CSG is recruiting BE, B.Tech, Diploma candidates for the role of Technical Support Analyst Apply Online @ official website

CSG Recruitment Notification - CSG Career Notification for Technical Support Analyst role | CSG job opening Online Application. CSG is currently recruiting candidates for Technical Support Analyst positions in Bengaluru Karnataka . Candidates who have completed their BE, B.Tech, Diploma are eligible to apply for this position. Applications are open to those who meet the requirements and are interested in the opportunity. If you want to start your career with CSG, this is your chance to apply.

Here, you will find information about the Technical Support Analyst post, including the educational qualifications required, job description, selection process, salary details, job qualifications, and application process. To stay updated with the latest government and private sector job opportunities, please visit our "Today's Jobs"section on a daily basis.

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CSG Off Campus Drive 2022 Highlights

Organization CSG
Job Category Private jobs
Job Role Technical Support Analyst
Qualification BE, B.Tech, Diploma
Total Vacancy Various
Experience Freshers
Job Location Bengaluru , Karnataka
Salary As per norms
Apply Mode Online
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About CSG :

CSG Off Campus Drive 2022 | Technical Support Analyst | BE, B.Tech, Diploma | Apply Now
CSG Off Campus Drive 2022 | Technical Support Analyst | BE, B.Tech, Diploma | Apply Now

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty.

Detailed Job Description :

  • Provides Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
  • Ensures CSG Support Tool is updated with the latest ticket details at all times
  • Supports customers per the details contained in the customer maintenance and support contracts
  • Maintains a high level of customer satisfaction through professionalism; timely response and resolution of issues
  • Follow up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
  • Ensure compliance with SLAs and OLAs
  • Works in different business times and on-call 24hs / 7 days.
  • Shift work, Stand by support and working on weeknights/weekends/public holidays is required
  • Ad-hoc occasional travel to customer sites

Job Qualification and Skills Required :

  • Basic troubleshooting skills
  • Works within defined objectives using internal procedures
  • Alternative procedures used only after consultation with other experienced staff
  • Work is performed under direction/supervision of more senior team members
  • Work is reviewed regularly
  • Basic knowledge and experience of one CSG product
  • Basic knowledge of Telecommunication environment and customer services procedures
  • Works well within a team environment
  • Able to communicate effectively to convey and clarify information
  • Good written and verbal communication skills
  • Able to communicate in English (Advanced) and one additional language is preferred
  • Basic understanding of client requirements and product implementation
  • Experience in Ticket and queue management
  • Experience in Telecommunication industry is preferred
  • Good knowledge of Microsoft Office
  • Good understanding of complex software system architecture and operation
  • 0-2 years of work experience in software industry or related fields
  • Degree or Diploma in Information Technology; Computer Science, Engineering
  • ITIL accreditation will be an advantage
  • Linux
  • Unix
  • Create & modify shell scripts
  • Basic system administration
  • Monitor performance using standard utilities
  • C/C++,
  • Python
  • Perl
  • Oracle skills:
  • Knowledge of Oracle SQL command is necessary
  • PL/SLQ
  • Knowledge of SAP BO Reporting would be an advantage

Selection Process :

The selection process for the Technical Support Analyst post at CSG includes several stages, such as:

  1. Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.

  2. Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.

  3. Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.

  4. HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.

It is also recommended that the candidates must read about how to prepare for a walk-in interview, interview questions and answers to make them well-prepared for the recruitment process.

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires

CSG Online Apply Link

πŸ‘‰ Apply Link ( CSG Off Campus Drive 2022 )
Double Click to apply

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CSG Off Campus Drive 2022 – FAQs

Q1. How to apply CSG Off Campus Drive 2022 ?
you can apply for this post via Online
Q2. What is the CSG Selection Process ?
Online Written test, Group Discussion, Technical Interview, HR Interview.
Q3. What is the job location for CSG Off Campus Drive 2022 ?
The Job location for this post is Bengaluru , Karnataka

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