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Deloitte Careers ready to apply now for Customer Support-Analyst

Deloitte Careers 2022 - Deloitte is recruiting Any Degree candidates for the role of Customer Support-Analyst Apply Online @ official website

Deloitte Recruitment Notification - Deloitte Career Notification for Customer Support-Analyst role | Deloitte job opening Online Application. Deloitte is currently recruiting candidates for Customer Support-Analyst positions in Hyderabad Telangana . Candidates who have completed their Any Degree are eligible to apply for this position. Applications are open to those who meet the requirements and are interested in the opportunity. If you want to start your career with Deloitte, this is your chance to apply.

Here, you will find information about the Customer Support-Analyst post, including the educational qualifications required, job description, selection process, salary details, job qualifications, and application process. To stay updated with the latest government and private sector job opportunities, please visit our "Today's Jobs"section on a daily basis.

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Deloitte Careers 2022 Highlights

Organization Deloitte
Job Category Private jobs
Job Role Customer Support-Analyst
Qualification Any Degree
Total Vacancy Various
Experience 0 - 1 year
Job Location Hyderabad , Telangana
Salary As per norms
Apply Mode Online
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About Deloitte :

Deloitte Careers ready to apply now for Customer Support-Analyst
Deloitte Careers ready to apply now for Customer Support-Analyst

Detailed Job Description :

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

What you’ll do

  • End to End ticket management
  • Customer handling skills – Call etiquettes
  • Basis ITIL concepts of Incident, problem & change management is must
  •  Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  •  Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  •  Provision user accounts for external (non- Deloitte) client users

Job Qualification and Skills Required :

  •  Have passion on technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Technical Requirements:

  • Any Graduate 
  • 0-1 year experience 
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

Selection Process :

The selection process for the Customer Support-Analyst post at Deloitte includes several stages, such as:

  1. Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.

  2. Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.

  3. Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.

  4. HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.

It is also recommended that the candidates must read about how to prepare for a walk-in interview, interview questions and answers to make them well-prepared for the recruitment process.

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires

Deloitte Online Apply Link

πŸ‘‰ Apply Link ( Deloitte Careers 2022 )
Double Click to apply

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Deloitte Careers 2022 – FAQs

Q1. How to apply Deloitte Careers 2022 ?

you can apply for this post via Online

Q2. What is the Deloitte Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for Deloitte Careers 2022 ?

The Job location for this post is Hyderabad , Telangana

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