Deloitte Careers ready to apply now for Customer Support-Analyst

Deloitte Careers 2022 - Deloitte has recruit Any Degree candidates for Customer Support-Analyst Apply Online @ official website

Deloitte Careers ready to apply now for Customer Support-Analyst
Deloitte Careers ready to apply now for Customer Support-Analyst

Deloitte Careers 2022 : Deloitte has to recruit candidates for Customer Support-Analyst positions through off campus in Hyderabad Telangana . The candidates who are Finished in Any Degree Eligible to apply for this position. Applications are invited from eligible applicants.Therefore, those who are eligible and interested should apply online. If you are really wish to make your career with Deloitte you can use this recruitment.

Deloitte Careers 2022
Organization Deloitte
Job Category Private jobs
Job Role Customer Support-Analyst
Qualification Any Degree
Total Vacancy Various
Experience 0 - 1 year
Job Location Hyderabad , Telangana
Salary As per norms
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Here you will get the details for the post of Customer Support-Analyst includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (02.10.2022) section to get more latest Govt and Private updates on the daily bases.

Detailed Job Description :

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

What you’ll do

  • End to End ticket management
  • Customer handling skills – Call etiquettes
  • Basis ITIL concepts of Incident, problem & change management is must
  •  Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  •  Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  •  Provision user accounts for external (non- Deloitte) client users
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Job Qualification and Skills Required :

  •  Have passion on technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Technical Requirements:

  • Any Graduate 
  • 0-1 year experience 
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

Selection Process :

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires
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Deloitte Careers 2022 – FAQs

Q1. How to apply Deloitte Careers 2022 ?

you can apply for this post via Online

Q2. What is the Deloitte Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for Deloitte Careers 2022 ?

The Job location for this post is Hyderabad , Telangana

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