Microsoft Careers 2022 | Support Engineer

Microsoft : Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.

• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
• A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
• Ability to distil, prioritize and act on feedback from a variety of sources.
• Conviction and courage to drive decisions and defend positions as appropriate.
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
• Strong troubleshooting skills of complex technical issues involving multiple technologies
• Collaborative and inclusive mindset
• Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
• Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
• Ability to handle multiple customer issues and effectively balance your priority need.
• Bachelor’s degree or higher in any STEM related field that has a significant computing element.

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.
• Must Read : How To Prepare For A Walk-In Interview and Interview Questions and Answers for Freshers

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link open new tab on your browser
• Read carefully above page and find apply button in this page
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted it will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Latest Updates : Today job (06.07.2022)
• Join whatsapp (fast updats) : Click Here
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• E-mail job Alert: Click here
• Note : Apply Before the link Expires

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Click here to apply Online

1. How to apply Microsoft Careers 2022 ?

Click Online apply link on apply link section to apply Microsoft Careers 2022

2. What is the Microsoft Selection Process?

Online Written test, Group Discussion, Technical Interview, HR Interview.

3. What is the job location for Microsoft Careers 2022 ?

The Job location for this post is Hyderabad , Telangana

4. What is the Experience needed for apply to this post ?

Freshers candidates can apply for this position. Refer the official notification to get mode details

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