Milestone Off Campus Drive 2020 | Service Desk Engineer | BE / B.Tech | Hyderabad , Telangana | Apply Online
Company Profile : Milestone – MilestoneOS is challenging the latest IT trends with its impactful and wide-ranging software solutions combined with ethics, principles, and values. MilestoneOS provides reliable software development for leading companies and world-class brands.
|Job Category||Private jobs|
|Job Role||Service Desk Support|
|Qualification||BE / B.Tech|
|Experience Needed||1 - 3 Years|
|Job Location||Hyderabad , Telangana|
|Salary||Best in Industry|
|Post released dete||Available Now|
Here you will get the details for the post of Service Desk Support includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (19.09.2021) section to get more latest Govt and Private updates on the daily bases.
Job Description For Milestone Jobs 2020 :
- Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
- Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
- Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
- Skills to fix Level 1 issues related to Desktop and Cisco Voice.
- Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
- Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
- Measure and record KPI’s
- Report generation and analysis
- Good communication skills
Skills Required For Milestone Jobs 2020 :
- Should have 1-3 years Exp
- Should have Good communication skills
- Good in windows troubleshooting
Documents to be Carried for Milestone Jobs 2020 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For Milestone Jobs 2020 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Note : Apply The Job Before Link Expires.