Mphasis Recruitment 2020 | Technical Support Associate | B.Sc / B.Com / BCA | Bangalore , Karnataka | Apply Online
Company Profile : Mphasis Limited – Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise.
We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
||Company Name||Mphasis Limited|
|Job Category||Private jobs|
|Job Role||Technical Support Associate|
|Qualification||B.Sc / B.Com / BCA|
|Experience Needed||0 - 2 Years|
|Job Location||Bangalore , Karnataka|
|Salary||Best in Industry|
|Post released dete||Available Now|
Here you will get the details for the post of Technical Support Associate includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (28.09.2021) section to get more latest Govt and Private updates on the daily bases.
Job Description For Mphasis Jobs 2020 :
- Respond to customer queries via inbound calls within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions.
- Level 1 troubleshooting mainly related to desktop / OS, Active directory ,DNS,DHCP, O365,Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
Skills Required For Mphasis Jobs 2020 :
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests. Demonstrated ability to communicate complex technical concepts in simple language.
- Excellent customer service skills
- Ability to work in various shift hours.
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Selection Process for Mphasis Jobs 2020:
- First Round – Aptitude Test
- Second Round – Tool Based Communication Test
- Third Round – Technical and HR discussion
- Fourth and Final Discussion – Post training Technical & HR Interview
Documents to be Carried for Mphasis Jobs 2020 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply for Mphasis Jobs 2020 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Note : Apply The Job Before Link Expires.