NEC Software Off Campus Drive 2021 | Service Desk Analyst | BE, B.Tech | Apply Now

NEC Software Solutions : Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.

As a Service Desk Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs, and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone, and Internal Portal. You must have specialization in MS Windows and Ubuntu Linux (for desktop) technology. To allocate categorization and prioritization levels in accordance with customer contractual requirements

• To recognize the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
• To provide Level 1 investigation and diagnosis where applicable
• To resolve those incidents/service requests classified as first-time-fix, i.e. Password resets and account reactivations/deactivations, Application related tickets, etc
• To keep users informed of progress (especially post SLA breach)
• To accurately document the cause of the issue and troubleshooting steps before resolving the call or forwarding to the next level engineer
• To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
• To contribute to team meetings

• The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes.
• To restore “normal service” to the users as quickly as possible
• Ensuring that all change/project work is delivered on time and to budget
• Using technical skills and logical approach to proactively manage all elements of the supported Infrastructure and ensuring high levels of service availability
• Proactive maintenance of systems, installing patches, upgrades etc.
• Providing customers with high level technical consultancy 
• Specialising in the configuration and support of Windows OS (Servers/ Desktop) systems and back office applications
• Ensure compliance with all documented procedures
• Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands. 
• Be a part of the 24X7 shift rotation (If Required)
• Get involved in any other business activities as required

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.
• Must Read : How To Prepare For A Walk-In Interview and Interview Questions and Answers for Freshers

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link open new tab on your browser
• Read carefully above page and find apply button in this page
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted it will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Latest Updates : Today job (24.09.2021)
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