NEC Software Off Campus Drive 2021 | Service Desk Analyst | BE, B.Tech | Apply Now

NEC Software Off Campus Drive 2021 - NEC Software Solutions has recruit BE, B.Tech candidates for Service Desk Analyst Apply Online @ official website

NEC Software Off Campus Drive 2021 : NEC Software Solutions has to recruit candidates for Service Desk Analyst positions through off campus in Mumbai Maharashtra . The candidates who are Finished in BE, B.Tech Eligible to apply for this position. Applications are invited from eligible applicants.Therefore, those who are eligible and interested should apply online. If you are really wish to make your career with NEC Software Solutions you can use this recruitment.

NEC Software Off Campus Drive 2021
Organization NEC Software Solutions
Job Category Private jobs
Job Role Service Desk Analyst
Qualification BE, B.Tech
Total Vacancy Various
Experience 0 - 1 Years
Job Location Mumbai , Maharashtra
Salary As per norms
Apply Mode Online
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Here you will get the details for the post of Service Desk Analyst includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (19.08.2022) section to get more latest Govt and Private updates on the daily bases.

NEC Software Off Campus Drive 2021 | Service Desk Analyst | BE, B.Tech | Apply Now
NEC Software Off Campus Drive 2021 | Service Desk Analyst | BE, B.Tech | Apply Now

Detailed Job Description :

As a Service Desk Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs, and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone, and Internal Portal. You must have specialization in MS Windows and Ubuntu Linux (for desktop) technology. To allocate categorization and prioritization levels in accordance with customer contractual requirements

  • To recognize the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
  • To provide Level 1 investigation and diagnosis where applicable
  • To resolve those incidents/service requests classified as first-time-fix, i.e. Password resets and account reactivations/deactivations, Application related tickets, etc
  • To keep users informed of progress (especially post SLA breach)
  • To accurately document the cause of the issue and troubleshooting steps before resolving the call or forwarding to the next level engineer
  • To accurately close (using closure codes), all resolved incidents, requests and other calls in a timely manner, especially at month end
  • To contribute to team meetings
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Job Qualification and Skills Required :

  • The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes.
  • To restore “normal service” to the users as quickly as possible
  • Ensuring that all change/project work is delivered on time and to budget
  • Using technical skills and logical approach to proactively manage all elements of the supported Infrastructure and ensuring high levels of service availability
  • Proactive maintenance of systems, installing patches, upgrades etc.
  • Providing customers with high level technical consultancy 
  • Specialising in the configuration and support of Windows OS (Servers/ Desktop) systems and back office applications
  • Ensure compliance with all documented procedures
  • Be able to work on the Office premises for minimum of 8.5 hours during assigned shift timings or more if the work demands. 
  • Be a part of the 24X7 shift rotation (If Required)
  • Get involved in any other business activities as required

Selection Process :

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires

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NEC Software Off Campus Drive 2021 – FAQs

Q1. How to apply NEC Software Off Campus Drive 2021 ?

you can apply for this post via Online

Q2. What is the NEC Software Solutions Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for NEC Software Off Campus Drive 2021 ?

The Job location for this post is Mumbai , Maharashtra

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