Nuance Off Campus Drive 2021 | Associate Engineer | BE, B.Tech | Apply Online

• Support 24x7x365 SRC operations – rotational shifts with variable week off.
• Monitoring:
  • Monitor different tools and applications to identify issues with infrastructure and/or Products.
  • Monitor alerts mailbox and Event Management systems for alarms.
  • Monitor Application dashboards for indications of incidents.
• Execute routine checklists to validate system functionality and perform health checks.
• Responsible for all server and network related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
• Properly document and escalate incidents to L2 / L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
• Incident Management:
  • Responsible for all incidents which have been escalated from customers / service delivery managers or identified through events and alerts.
  • Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed)
• Interacting with internal stakeholders and external customers to assist them with their queries and requests –service requests, emails, and calls.
• Keeping stakeholders / customers informed about the outages / status update.

0 to 3 years of relevant experience in monitoring and product technical support and/or operations centre. Redhat / Microsoft certifications is must for freshers.

Technical Skills:

• Experience of supporting and troubleshooting large-scale distributed systems covering application, Operating Systems, and IT infrastructure stack.
• Basic understanding of IT concepts and IT Infrastructure Stack.
• Excellent understanding and hands on experience on any of the monitoring tools. (Experience with zenoss, Nagios, Check_MK would be preferred)
• Good understanding of server operating systems – Linux or Windows.
• Experience in product tech support role in an enterprise organisation.
• Ability to solve operational related challenges through automation or process related improvements.

Required Skills:

• Excellent interpersonal and communication skills.
• Excellent stakeholder and customer handling skills.
• Phone and email based direct customer support for escalated issues.
• Ability to develop and plan for longer term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
• Efficient problem-solving skills, mediation and stakeholder relationship building skills.
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.

 Preferred Skills:

• Basic server administration (Linux or Windows) & operational support skills in a production environment
• Technical Product Support skills
• Experience with any automation tools and/or scripting language experience like Bash / PowerShell / Python / Pearl / UI Path (RPA) would be an added advantage.

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview
• Must Read : How To Prepare For A Walk-In Interview and Interview Questions and Answers

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link open new tab on your browser
• Read carefully above page and find apply button in this page
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted it will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply Before the link Expires

Q1. How to apply Nuance Off Campus Drive 2021 ?

you can apply for this post via Online

Q2. What is the Nuance Communications Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for Nuance Off Campus Drive 2021 ?

The Job location for this post is Pune ,

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