Refinitiv Off Campus Drive 2020 | Support Engineer | BE / B.Tech | Bangalore , Karnataka | Apply Online

Refinitiv Off Campus Drive 2020 | Support Engineer | BE / B.Tech | Bangalore , Karnataka | Apply Online

Refinitiv Off Campus Drive

Company Profile : Refinitiv – Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community – driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime.

Details Of Refinitiv Off Campus Drive 2020
Company Name Refinitiv
Job Category Private jobs
Job Role Technical Support Engineer
Qualification BE / B.Tech
Total Vacancy Various
Experience Needed 0 - 2 Years
Job Location Bangalore , Karnataka
Salary Best in Industry
Post released dete Available Now
Apply Mode Online

Here you will get the details for the post of Technical Support Engineer includes educational qualification, Job Description, selection process, salary details, Job Qualification and how to apply process. Visit our Today job (05.08.2021) section to get more latest Govt and Private updates on the daily bases.

Job Description For Refinitiv Jobs 2020 :

  • Provide specialist technical support for complex issues affecting Refinitiv products to customers, internal stakeholders, and 3rd party engineers.
  • Remotely resolve issues or use our 3rd party partners. Look for trends and implement preventative measures.
  • Leverage innovative technologies to ensure globally-consistent support tasks.
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Major Responsibilities :

  • Provide specialized technical support for Refinitiv products.
  • Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce).
  • Keep clients updated throughout case life-cycle.
  • Follow all policies and procedures for managing and escalating customer issues to reduce resolution times.
  • Interface with product support and development groups.
  • Work with 3rd party service providers.
  • Perform break fix activities affecting customer sites remotely and arrange for on-site dispatches when required using global consistent methodologies and tools.
  • Provide expert technical support for problem resolution, including reproduction of customer issues.
  • Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
  • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
  • Maintain client-site documentation.
  • Escalate major, elusive, and recurrent issues that are impacting clients.
  • Able to work shifts.
  • Able to work weekend on rotation basis.
  • May be required to work as part of the project implementation team to integrate Refinitiv products at customer site.
  • May be required to deliver technology or product training to customers.

Skills Required For Refinitiv Jobs 2020 :

  • English fluency required
  • Excellent technical knowledge of Juniper – Very preferable
  • Excellent technical knowledge of Cisco, Linux ( preferably CCNA/Linux or similar qualifications ).
  • Experience working knowledge on servers – Win servers 2008,2012 & 2019 O/S etc.
  • Basic Scripting Knowledge – powershell,Python,Unix Shell script,Java Script etc.
  • Experience on service cloud and other similar tools.
  • Excellent experience in Telco Environment (International vendors)
  • Incident Management, analytical, troubleshooting and ticket management skills. Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
  • Introductory knowledge of TCP/IP, UDP, Multi-Cast, BGP, QoS, VLAN, VPN, MPLS, SSL, iGRP, OSP, IGMP, EIGRP and IP routing protocols
  • Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
  • Experience in a customer service environment and having outstanding Customer Service skills.
  • Ability to work with virtual teams to successfully deliver projects or resolutions to escalations.
  • Good understanding of project management principles.
  • Independent worker with excellent time management and escalation skills.
  • Demonstrates can-do attitude in challenging situations.
  • Good understanding of project management principles.
  • Basic level knowledge of financial markets.
  • Independent worker with excellent time management and escalation skills.
  • Demonstrates can-do attitude in challenging situations.
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Documents to be Carried for Refinitiv Jobs 2020 :

  • You should carry a copy of the Latest Resume.
  • Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
  • Students should have all the essential educational certificates along with the xerox copies.

How To Apply For Refinitiv Jobs 2020 : 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Note : Apply The Job Before Link Expires.

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