Swiggy Off Campus Drive 2022 | Junior Analyst

• Ensuring Customer/DE priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated with business benefits.
• Understand the customer/DE priorities, ideate and provide on required future solutions. Continuously gather the voice of the customer/DE to further improve the overall customer/DE experience for all new products and new initiatives.
• Create process SOPs for OMT Operation and Business to provide seamless and world class experience for our customers and Delivery Partners.
• Ensuring conflicting stakeholder requirements are mediated appropriately.
• Identifying current process flaws and driving improvements to meet desired expectations.
• Implement best in class knowledge management systems and drive standardization across CC/OMT operations.
• Tracking customer/DE and technology trends that could impact customer perception and service provision.
• Proactive intervention in the process by quickly identifying and analysing the trends or patterns.
• Initiate improvement projects in collaboration with CC leadership to ensure projects deliver intended business and customer value.
• Implement best in class knowledge management systems and drive standardization

• Should have at least 1 to 4 years of experience in understanding customer/DE processes in contact centre environment or on demand services institutions.
• Outstanding management, interpersonal communication and organizational skills
• Solid data analytics skill, analytical problem-solver with ability to decompose problem
• Demonstrated experience in Process design for customer delivery.
• Experience in Non food LOB.
• Any Graduate
• Candidates with OMT LOB experience will only be considered for further selection rounds

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview
• Must Read : How To Prepare For A Walk-In Interview and Interview Questions and Answers

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link open new tab on your browser
• Read carefully above page and find apply button in this page
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted it will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply Before the link Expires

Q1. How to apply Swiggy Off Campus Drive 2022 ?

you can apply for this post via Online

Q2. What is the Swiggy Selection Process ?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Q3. What is the job location for Swiggy Off Campus Drive 2022 ?

The Job location for this post is Bengaluru , Karnataka