Swiss Re Off Campus Drive 2022 | Application Support

Swiss Re Off Campus Drive 2022 - Swiss Re is recruiting BE, B.Tech candidates for the role of Associate Application Support Specialist Apply Online @ official website

Swiss Re Recruitment Notification - Swiss Re Career Notification for Associate Application Support Specialist role | Swiss Re job opening Online Application. Swiss Re is currently recruiting candidates for Associate Application Support Specialist positions in Bengaluru Karnataka . Candidates who have completed their BE, B.Tech are eligible to apply for this position. Applications are open to those who meet the requirements and are interested in the opportunity. If you want to start your career with Swiss Re, this is your chance to apply.

Here, you will find information about the Associate Application Support Specialist post, including the educational qualifications required, job description, selection process, salary details, job qualifications, and application process. To stay updated with the latest government and private sector job opportunities, please visit our "Today's Jobs"section on a daily basis.

Swiss Re Overview

OrganizationSwiss Re
Job Category Private jobs
Job RoleAssociate Application Support Specialist
QualificationBE, B.Tech
Total Vacancy Various
Job Location Bengaluru , Karnataka
Salary As per norms
Apply ModeOnline
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About Swiss Re :

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Detailed Job Description :

Provide support through Incident Management.  Incident Management includes identifying, analyzing and correcting the incident from reoccurring in the future.  Either technical or functional issues cause incidents.  Incidents disrupt the business and your goal is to restore normal service operations as quickly as possible.  You will be the users advocate so you will need to listen, understand their incident and see it to resolution.   Through your learnings, you will become an expert of the functional applications as well as the business processes used.

  • Prepare to take support over from the Development Teams.  For each application on boarded, there is a significant amount of time planned for knowledge transfer from the current support teams.  You will need to listen, understand and document what you learn.  You will need to apply these learnings throughout the job.
  • Monitor the health of the applications. If there is a degradation in performance, you will need to take the steps to rectify it.  This includes coordination with other parties such as the Major Incident Management team and Application Development Team.  You may need to restart servers or flush messaging queues.  This will require experience with technical issue troubleshooting and a solid understanding of the end-to-end application and infrastructure landscape.  Requires the ability to interact intelligently with technical teams (i.e. application development, network, database, cloud operations etc.) and guide them to issue resolution.  In cases of application outages, you will need to manage unplanned user communications.
  • Problem Management Oversight.  This includes analysis and coordination with other teams until the problem is fully resolved.  A problem could be a cluster of similar incidents given to the dedicated application team to resolve.  Users could have been given a workaround, but you will be the advocate for the customer to make sure their incident is fully resolved even after a work around is provided
  • Interact with users and members from other teams.  During Incident & Problem Management, the users will depend on you to see their incidents are resolved.  This could depend on you reaching out to other teams or users to obtain the information to “fix” the problem.  You will need to communicate with them via email, instant messaging and phone calls.  Doing this successfully will build your network of resources. 
  • Propose Application Improvement Candidates.  You will look for opportunities and propose application changes with a goal to reduce the volume of tickets raised by users and increase the customer experience within the applications
  • Periodically on the weekend or possibly evenings, you will need to participate in Smoke Testing the applications after infrastructure maintenance activities have occurred.  This activity is extremely important to make sure the user community can effectively work without incidents

Job Qualification and Skills Required :

  • Ability to speak and write English fluently
  • Obtained a four-year college degree or equivalent is highly preferred
  • Excellent written and verbal communication skills
  • Customer and people relationship skills
  • Knowledge of Commercial Insurance is a plus
  • Business acumen and mindset – Foundational understanding of business and how IT supports the delivery of business goals.  Seeks to understand the end-to-end process, needs of business teams, and utilizes that knowledge to advocate for them through the issue resolution process. 
  • Highly motivated individual who can think analytically
  • Ability to complete work independently or in cooperation with others
  • Organized and able to work effectively under tight deadlines
  • Technical aptitude and mindset – Understands fundamentals of software development (i.e. programming, database, network, etc.) though no programming will be required in the role.  Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues.  Ability to identify root cause of issues in a cloud based environment is a plus.
  • Ability and willingness to transfer knowledge and experience to colleagues
  • Actively offer assistance to others, seeks opportunities to “pitch in” and help colleagues
  • Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements

Selection Process :

The selection process for the Associate Application Support Specialist post at Swiss Re includes several stages, such as:

Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.

Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.

Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.

HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.

It is also recommended that the candidates must read about how to prepare for a walk-in interview, interview questions and answers to make them well-prepared for the recruitment process.

How To Apply :

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button in this page
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted it will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply Before the link Expires

Swiss Re Online Apply Link

Apply Link ( Swiss Re Off Campus Drive 2022 )
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Swiss Re Off Campus Drive 2022 – FAQs

Q1. How to apply Swiss Re Off Campus Drive 2022 ?
you can apply for this post via Online
Q2. What is the Swiss Re Selection Process ?
Online Written test, Group Discussion, Technical Interview, HR Interview.
Q3. What is the job location for Swiss Re Off Campus Drive 2022 ?
The Job location for this post is Bengaluru , Karnataka

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Swiss Re Off Campus Drive
TagsB.E jobsB.Tech jobsBengaloreFresher jobsKarnatakasupport enngineer