Tech Holding Recruitment Notification for Helpdesk / ServiceDesk positions, Tech Holding Off Campus Drive 2023 Notification was officially announced by Tech Holding on recent days. Eligible and interested candidates should send their applications by Online. If you want to start your career with Tech Holding, this is your chance to apply.
Tech Holding Off Campus Drive 2023
Tech Holding is recruiting Degree candidates for the role of Helpdesk / ServiceDesk. Here, you will find more information about the Helpdesk / ServiceDesk post, including the educational qualifications required, job description, selection process, salary details, job qualifications, and application process. To stay updated with the latest government and private sector job opportunities, please visit our "Today's Jobs"section on a daily basis.
Tech Holding Off Campus Drive 2023 Overview
|Helpdesk / ServiceDesk
|Ahmedabad , Gujarat
|As per norms
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Detailed Job Description :
- Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
- Efficiently handle Helpdesk Calls and act as the first point of contact for service request calls & requisitions through voice support
- Follow up on each issue/ticket to ensure its closure as per the ITIL Incident Management process.
- Provide phone, email and chat feedback to the requester on the status of their requests
- Provide Help Desk support through phone calls and Remote Desktop support
- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting
- Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams
- Proactive monitoring & Perform documented Escalation process
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote-Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals, and Networking
- Interaction with internal and external stakeholders through voice/chat and emails
- Keep Users regularly updated with Alerts advising of any new or changed information
- Be willing to take on additional responsibilities and learning opportunities as they come up
- Provide phone and help desk support for local and off-site users
- Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting mainly on phone calls and through remote tools
- Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Job Qualification and Skills Required :
- Candidates must have a minimum of 2 years of experience in an IT Helpdesk environment
- Experience in Active Directory/User Management/ Troubleshooting
- Experience in Office 365-Outlook Troubleshooting
- Experience in Windows/MAC/IPAD and system application Troubleshooting
- Troubleshooting experience with Printers and Multifunction Devices (MFD)
- Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
- Knowledge/Experience of Backup tools
- Knowledge of Ticketing tools and SLA.
- Knowledge of Server/Network Monitoring Tools
- Excellent analytical skills, and written and verbal communication.
- Strong task management skills
- Customer-focused with a passion for resolving unique problems
- Must have on-call support experience
- International client support experience (Preferred)
- Ability and willingness to work in US Shifts only.
- 5 days working.
- Voice Support.
Perks working at Tech Holding:
- Learning & Development Opportunities
- 2 Rotational Week-Off
- Employee - Family Insurance
- Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.)
Selection Process :
The selection process for the Helpdesk / ServiceDesk post at Tech Holding includes several stages, such as:
- Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.
- Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.
- Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.
- HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.
It is also recommended that the candidates must read about how to prepare for a walk-in interview, interview questions and answers to make them well-prepared for the recruitment process.
How To Apply :
- Eligible candidates are advised to open online Apply Link (Link given below).
- This link open new tab on your browser
- Read carefully above page and find apply button in this page
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply Before the link Expires
Tech Holding Online Apply Link
Apply Link ( Tech Holding Off Campus Drive 2023 )
Double Click to apply
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Tech Holding Off Campus Drive 2023 – FAQs
Q1. How to apply Tech Holding Off Campus Drive 2023?
Ans. you can apply for this role through Online.
Q2. What is the Tech Holding Off Campus Drive 2023 Selection Process?
Ans. Tech Holding Selection is based on an online written test, a group discussion, a technical interview, and an HR interview.
Q3. What is the job location for Tech Holding Off Campus Drive 2023?
Ans. The Job location for this post is Ahmedabad , Gujarat