Mphasis Recruitment Notification for Junior Service Desk Associate positions, Mphasis Off Campus Drive 2023 Notification was officially announced by Mphasis on recent days. Eligible and interested candidates should send their applications by Online. If you want to start your career with Mphasis, this is your chance to apply Mphasis Off Campus Drive 2023 job vacancy.
Mphasis Off Campus Drive 2023
Mphasis is recruiting Any Degree candidates for the role of Junior Service Desk Associate. Here, you will find more information about the Junior Service Desk Associate post, including the educational qualifications required, job description, selection process, salary details, job qualifications, and application process. To stay updated with the latest government and private sector job opportunities, please visit our "Today's Jobs"section on a daily basis.
Mphasis Off Campus Drive 2023 Overview
|Junior Service Desk Associate
|Bengaluru , Karnataka
|As per norms
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Detailed Job Description :
This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.
- Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
- Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
- Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
- Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Utilize resources to manage transactions, escalating issues appropriately.
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
- Display professional, positive, and courteous phone etiquette.
- Resolve caller’s issue accurately and efficiently to minimize call backs.
- Understand and proactively addresses user’s concerns, identifying the root of the issue
Job Qualification and Skills Required :
- Excellent Verbal and Written Communication and Customer Support Skills
- Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
- Fair understanding of android and iOS phones is preferred
- Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
- Computer literate
- Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage
Selection Process :
The selection process for the Junior Service Desk Associate post at Mphasis includes several stages, such as:
- Aptitude Test Online: Candidates will have to take an online aptitude test to assess their ability in areas such as logical reasoning, quantitative aptitude, and verbal ability.
- Group Discussion: Candidates who pass the aptitude test will be invited to participate in a group discussion, where they will be evaluated on their communication skills, leadership qualities, and problem-solving abilities.
- Technical Interview: Candidates who pass the group discussion will then be interviewed by a panel of technical experts. This interview will focus on assessing the candidate's technical knowledge and skills related to the Mainframe Trainee role.
- HR Interview: The final stage of the selection process is an interview with the HR team. This interview will focus on the candidate's attitude, motivation, and overall fit for the role and company.
It is also recommended that the candidates must read about how to prepare for a walk-in interview, interview questions and answers to make them well-prepared for the recruitment process.
How To Apply :
- Eligible candidates are advised to open online Apply Link (Link given below).
- This link open new tab on your browser
- Read carefully above page and find apply button in this page
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted it will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply Before the link Expires
Mphasis Online Apply Link
Apply Link ( Mphasis Off Campus Drive 2023 )
Double Click to apply
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Mphasis Off Campus Drive 2023 – FAQs
Q1. How to apply Mphasis Off Campus Drive 2023?
Ans. you can apply for this role through Online.
Q2. What is the Mphasis Off Campus Drive 2023 Selection Process?
Ans. Mphasis Selection is based on an online written test, a group discussion, a technical interview, and an HR interview.
Q3. What is the job location for Mphasis Off Campus Drive 2023?
Ans. The Job location for this post is Bengaluru , Karnataka